Independent Restaurant of the Year Award

Recognising outstanding food, dining and catering experiences.

RecognisesCustomer serviceProfessional achievementSocial impactCareer achievementSustainability

RecognitionBusinessCommunityIndustry

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About this category

This category celebrates an exceptional restaurant, food or catering business demonstrating excellence, positive impact and results worthy of recognition by the Hospitality Excellence Awards. Entrants should present the achievement, supporting evidence and the difference made during the awards period.

Eligibility

Open to UK restaurants, cafés, takeaway operators and catering businesses trading during the current awards per

Judging criteria

Food quality
Service
Customer experience
Concept
Consistency
Business performance
Hygiene
Sustainability

Qualitative criteria

Creativity
Authenticity
Atmosphere
Hospitality
Value and the ability to create a memorable dining experience

Metrics

Customer ratings
Repeat visits
Revenue growth
Covers served
Hygiene results
Waste reduction and supporting testimonials

Additional criteria

Entries should include a concise case study, supporting figures, guest or stakeholder evidence where available, and confirmation that material claims may be independently verified. Judges may consider the entrant’s scale and available reso

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