All categories
Mortgage Customer Service Excellence Award
For the best mortgage experience in the region
RecognisesCustomer service
RecognitionBusinessCommunityIndustry
About this category
The Mortgage Customer Service Excellence Award recognises a mortgage firm, adviser or lender whose customer service stands out from first call to completion.
It rewards communication, speed and customer reviews.
Eligibility
Open to mortgage advisers, brokerages and lenders, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on customer reviews and satisfaction scores
- Communication
- Speed and complaints handling
Qualitative criteria
- The aim and why it mattered
- How it was designed and delivered
- Who was involved
Metrics
- Results achieved
- People, homes or businesses reached
- Return on the investment
Additional criteria
- Include outcomes in figures where possible
- Images where relevant and a word from somebody who benefited
Know someone who fits?
Put their name forward. It is free, and a few honest lines about why is enough to start. Save a draft and finish whenever it suits you.
Nominate someoneWant to sponsor this category?
Put your name beside the achievement it recognises, in front of the people who care about it most.
Sponsor this category