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Outstanding Tenant Experience Award
For the landlord or agent tenants rate highest
RecognisesCustomer service
RecognitionBusinessCommunityIndustry
About this category
The Outstanding Tenant Experience Award recognises a letting agent, landlord, manager or operator that gives tenants an outstanding experience.
It rewards responsive repairs, clear communication and tenants who stay.
Eligibility
Open to letting agents, landlords, property managers and operators, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on tenant feedback and reviews
- Repairs and communication
- Tenancy renewals
Qualitative criteria
- The aim and why it mattered
- How it was designed and delivered
- Who was involved
Metrics
- Results achieved
- People, homes or businesses reached
- Return on the investment
Additional criteria
- Include outcomes in figures where possible
- Images where relevant and a word from somebody who benefited
Know someone who fits?
Put their name forward. It is free, and a few honest lines about why is enough to start. Save a draft and finish whenever it suits you.
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